Shipping policy

Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with SmartWave. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable products
  • Personalized or custom-made items
  • Items damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work quickly to resolve the problem by providing a replacement or refund when appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item is defective

Shipping costs are non-refundable unless otherwise required by law.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: support@yourstore.com

We are committed to providing excellent customer service and ensuring a positive shopping experience for every customer.